Frequently Asked Questions

Here are some of the most frequently asked questions we receive at Charlotte's Web™.

Don't see the answer to your question here? Trying getting in touch with our Customer Care Team.

An extract is a preparation method that concentrates ingredients and compounds—in this case, from hemp. Hemp extract consists of phytocannabinoids such as terpenes and flavonoids from the hemp plant biomass.
Below is a list of the concentrations of our hemp extract oils.

17 mg CBD per 1 mL oil
Contains at least 28 mg of hemp extract per 1 mL, providing 17mg of naturally occurring phytocannabinoids

Original Formula
Contains at least 86 mg of hemp extract per 1mL, providing 50mg of naturally occurring phytocannabinoids

60mg/1mL CBD Oil  
Contains at least 120 mg of hemp extract per 1 mL, providing 60mg of naturally occurring phytocannabinoids

Our hemp is grown on certified organic U.S family farms only after extensive soil and water source testing. 

All pesticides, mildewcides, and herbicides used on our plants are organic, when rarely used. Hemp is a fibrous plant that holds on to everything put on it, so we are very careful to avoid harsh chemicals on our plants.

Cannabinoids are a group of fatty compounds found in hemp but also produced by other plants and the human body. They are the primary chemical compounds produced by the cannabis plant.

Hemp can produce more than 100 different phytocannabinoids naturally. Of the 100+ non-intoxicating phytocannabinoids, Cannabidiol (CBD) is the most widely known. Others include Cannabigerol (CBG), Cannabichromene (CBC), Cannabinol (CBN) and, more.

Charlotte's Web whole-plant extracts tap a unique assortment of hemp's phytocannabinoids, plus terpenes, flavonoids, and other valuable hemp compounds to help support the body. *

Cannabinoids interact directly or indirectly with the Endocannabinoid System (ECS), which is present in all living beings except insects.

The Endocannabinoid System (ECS) is a collection of cell receptors within a mammal's body. Scientists discovered this system in the 1990s.

Phytocannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system that helps support homeostasis and overall good health. * This receptor system exists throughout the entire body, including the immune system, the central nervous system, and within many organs. The ECS accepts our body’s self-produced endocannabinoids as well as the phytocannabinoids found in hemp.

The ECS is designed to support cells and healthy immune system function, in reaction to fluctuations in our external environment. * A human's ECS affects many regions of the body, including functions of the immune system, the central nervous system (including the brain), organs, connective tissue, and glands.

The ECS supports various biological tasks, including energy & balance, immune function, memory, metabolism, sleep, and the function of the autonomic nervous system. *

Charlotte's Web™ products are whole-plant extracts that include a range of beneficial compounds found in hemp, including phytocannabinoids and other phytocompounds (such as terpenes and flavonoids) that work to support your body’s endocannabinoid system.

Supplementing with cannabinoids from plants (phytocannabinoids) can support our body’s endocannabinoids, and the ECS's major receptors, CB1 and CB2. This helps to maintain proper balance. *

The Entourage Effect is a phrase coined in 1998 by two Israeli scientists to describe their findings that taking a range of natural compounds found in cannabis is more beneficial than just taking a single molecule compound alone.

Charlotte's Web products are whole plant extracts that include a variety of phytochemicals. These beneficial compounds include a range of phytocannabinoids, terpenes, and flavonoids.

Cannabidiol or CBD for short, is non- intoxicating phytocannabinoid. Phytocannabinoids are chemical compounds found in hemp plants. There are over 100 different phytocannabinoids that can be found in hemp.

Research shows significant potential for phytocannabinoids to support general health & wellness. *

Hemp Oil is the essential oil produced from the leaves, buds, and stem of the hemp plant. Hemp oil can be extracted by both mechanical and chemical means. In the extraction process, the oil retains a range of the phytocannabinoids, terpenes, and flavonoids found naturally in hemp. Oil that comes from only the seeds of hemp—hemp seed oil—does not include all of the same plant compounds and is primarily composed of dietary fats.

Charlotte's Web is a whole-plant hemp extract with a full spectrum of phytocannabinoids, terpenes, and flavonoids. Phytocannabinoids are phyto-compounds produced by the hemp plant. Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system to support homeostasis. * The ECS accepts our body’s internal endocannabinoids as well as the phytocannabinoids found in hemp.

Learn more about the difference between Charlotte's Web Cannabidiol (CBD) vs. Hemp Seed Oil vs. Marijuana.

HEMP EXTRACT DROPS W/17MG CBD FOR DOGS:

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CALMING CHEWS FOR DOGS:

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HIP AND JOINT CHEWS FOR DOGS:

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CHEWS FOR SENIOR DOGS:

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Charlotte's WebTM products do not need to be refrigerated, but if you prefer to take it when chilled, you can store it in the fridge without it impacting anything. We recommend storing your item where the bottle isn't exposed to constant light and/or heat. For further questions, please contact our Customer Care team at [email protected] or call us at 1-855-790-8169.

Charlotte’s Web™ hemp extract tinctures come with a dropper for easy use. Keeping the dropper clean and void of any bacteria is essential for your health and the preservation of the hemp extract. If you choose to use the dropper for oral application of our hemp extracts, take special care to keep it from coming into contact with your mouth. It is recommended that you clean the dropper after each use with an alcohol swab to ensure proper storage.

Much like the consumption of poppy seeds may lead to a positive drug test for opioids, the consumption of certain hemp products may lead to a positive drug test for tetrahydrocannabinol (THC). THC is inherently present in trace amounts in hemp plants. The legal limit of THC in hemp is no more than 0.3%.

Furthermore, the underlying science behind the conversion of certain cannabinoids, for example cannabidiol (CBD), when consumed, to other related cannabinoids, like THC, is not yet fully understood. Although the risk is low, individual biochemistry, the possibility of conversion of cannabinoids, and the possibility of trace, but legal, amounts of THC inherent in hemp products, we strongly suggest consulting your healthcare provider before consuming any hemp products if you are subject to drug testing.

Click here to learn more about, Does CBD Show Up on a Drug Test?

Please visit the Retailer Signup page and follow the instructions. If you are approved, a Charlotte's Web representative will contact you.

There should be none if following the suggested serving amounts. If too much hemp extract oil is given to a dog, then temporary drowsiness may occur. Additionally, too much oil, not hemp extract, can cause dogs to have an upset stomach and potential diarrhea. Stick to the recommended serving sizes to ensure a happy pup!

Looking for a Certificate of Analysis? All testing records from May 1st, 2018 onward are available to download here. Testing results from before May 1st, 2018 are available upon request. Please email Customer Care at [email protected] with your lot number to receive a copy of your Certificate of Analysis.

Click here to learn more about How to Read a Certificate of Analysis

The Stanley Brothers are the founders of Charlotte's Web. Josh, Joel, Jesse, Jon, Jordan, Jared, and J. Austin are seven brothers from Colorado.

In 2013, the brothers achieved global media recognition through a little girl named Charlotte Figi's groundbreaking story, which was featured in Dr. Sanjay Gupta's CNN documentary WEED, as well as The View, 60 Minutes, The New York Times, The Wall Street Journal, and many other outlets.

CBD is short for cannabidiol. It is a mighty phytocannabinoid found in hemp and known for supporting the body and mind in various ways. *

CBD specifically, comes from the flowers and leaves of the hemp plant. (Not to be confused with hemp seed oil that comes from hemp seeds and contains no cannabinoids.)

Why it works: The human body has a vast network of receptors, called the Endocannabinoid System (ECS), which helps us maintain overall wellness and keeps many of our physical processes moving in the right direction. CBD works with those receptors, helping to keep us in good health. * Learn more about the endocannabinoids system.

Click here to learn more about What is CBD oil.

Full-spectrum hemp extract includes all the beneficial compounds the hemp plant has to offer, including phytocannabinoids, terpenes, flavonoids and phytosterols. CBD is just one of hemp’s many phytocompounds. Our Charlotte's Web™ proprietary hemp is naturally high in CBD. For example, our Original Formula has approximately 86 mg of hemp extract per mL which provides at least 50 mg of CBD per 1 mL.

Included below is a breakdown of all our products:

7 mg CBD per 1 mL oil contains at least 11 mg of hemp extract per mL. Of the 11 mg of full-spectrum hemp extract, you will receive at least 7 mg of CBD per serving. 

17 mg CBD per 1 mL oil contains at least 28 mg of hemp extract per mL. Of the 28 mg of full-spectrum hemp extract, you will receive at least 17 mg of CBD per serving.

Original Formula oil contains at least 86 mg of hemp extract per mL. Of the 86 mg of full-spectrum hemp extract, you will receive at least 50 mg of CBD per serving.

60 mg CBD per 1 mL oil contains at least 120 mg of hemp extract per mL. Of the 120 mg of full-spectrum hemp extract, you will receive at least 60 mg of CBD per serving.

THC Free oill contains 25 mg of hemp extract per mL. Of the 25mg of hemp extract, you will receive the full 25 mg of THC free full-spectrum hemp extract per serving, without THC.

15 mg CBD Oil Liquid Capsules contain at least 24 mg hemp extract which includes at least 15 mg of CBD per capsule. 

25 mg CBD Oil Liquid Capsules contain at least 40 mg hemp extract which includes at least 25 mg of CBD per capsule.

Full Spectrum 17 mg Hemp Extract for Dogs contains 25 mg of hemp extract per mL. Of the 25 mg of hemp extract, your pet will receive at least 17 mg of CBD per serving.

Charlotte's Web Hemp Infused Balm and Hemp Infused Cream topical products are formulated to offer a minimum of 300mg CBD per ounce.

Please visit this page and enter the lot number of your product to view the COA.

If you're new to taking CBD oil products and are wondering when you can expect to see results, check out our blog: When To Expect Results From Charlotte's Web CBD Oil.

 

The pet products we offer currently are designed to support canine wellness. We are continually evaluating ways to expand our offerings and develop new products to serve the Endocannabinoid Systems of many mammals.

Stay tuned for more from Charlotte’s Web for your favorite pet! Speaking of the Endocannabinoid System (ECS), learn more about how it works here!

Click here to learn more about how dogs have an ECS too.

Our pet chews for canines feature ingredients blended specifically to support your dog in the ways they need it. Our Calming Chews in chicken flavor includes valerian root, passionflower, chamomile, and our Charlotte’s Web™ hemp extract. Our Senior Chews in Chicken Flavor includes DHA, EPA, Vitamin E, Elderberry Powder, and Charlotte’s Web™ Hemp Extract. Hip & Joint Chews in chicken flavor include glucosamine HCl, chondroitin sulfate, turmeric root, and Charlotte’s Web™ hemp extract.

You know your fur baby better than anyone. As you observe their health from day to day, you can see which areas of wellness are most important for maintaining. We’ve added more products to our pet line so you can care for your pup in a variety of ways.

Our new chicken-flavored chews were formulated with botanical blends to support your dog inside and out, whether they need help for Calm, Senior or Joint care: 

  • Calming: helps with stress surrounding travel, separation, and more   
  • Hip & Joint: eases stiffness caused by dogs’ normal daily routine 
  • Senior: naturally supports brain health 

For topical needs, our Balm comes in a soothing scent and is designed to support canines with sensitive skin. It supports skin health and helps maintain normal skin moisture.

Those who already love our hemp extract oil for dogs will be pleased to have two different strengths and two flavor options. We’ve updated our bottle to include a plastic, graduated dropper to make it easier to give your pup Charlotte’s WebTM hemp extract.

To learn more, read our Buyers Guide to CBD for Dogs.

Yes, a lot! We have many different ways of sharing our full-spectrum hemp extract with your dog: oils, chews, and a topical balm. Our oils come in chicken-flavored and unflavored options. We also have chews with various botanical blends for different functional benefits.

Yes! We sell 60mg CBD/mL, currently offered in three flavors in the 30mL package size: Mint Chocolate, Orange Blossom, Lemon Twist. The Mint Chocolate is also available in 100mL.

Our 60mg/1mL CBD oil is extracted using supercritical CO2 extraction, while our Original Formula continues to be IPA-extracted.

Click here to learn more about the difference between Charlotte’s Web 60mg CBD oil and Original Formula.

The dropper on 30mL bottles holds .5mL of hemp extract oil.

The dropper on 100mL bottles holds 1mL of hemp extract oil.

Dropper use: Gently squeeze the rubber end and release. Oil will not fill the entire dropper. The dropper will usually be about half full, which indicates a "full dropper."

An accurate fill of any given bottle will vary visually.

This variation is due to small shape differences between bottles in their glass molds during manufacture and variation in hardening of the flowable glass. It is for these reasons that we now have inline fill checks using volume measurements to confirm the accurate fill level of bottles by the Capmatic machine throughout the run. If you were to just look at bottles, all with the same fill level, you would see some variation which would indicate the variation of bottle interior shapes, and subtle variation in the fill. We set the Capmatic to overfill slightly so that no single bottle falls below the designated fill volume of 5 mL, 30 mL, or 100 mL.

The 30mL bottles contain 30 1mL servings.The dropper on all 30mL bottles holds .5mL of oil.

The 100mL bottles contain 100 1mL servings. The dropper on all 100mL bottles holds 1mL of oil.

Yes, products that are made with ingredients grown in nature sometimes vary slightly from batch to batch. Our products are not made with any additives or dyes to standardize the color. You’re left with 100% natural CBD oil—the way nature intended. If you experience a color difference from product to product that is due to the natural, seasonal variation in our hemp crops. We thoroughly test each batch to ensure that the amount of hemp extract stays consistent in each product.

Charlotte's Web is the brand name for products originally developed by the Stanley Brothers. All Charlotte's Web™ products include whole-plant hemp extracts from Charlotte's Web™ proprietary hemp varieties. The extracts contain a unique blend of cannabinoids plus terpenes and flavonoids.

Our History

Charlotte’s Web is known as the CBD industry pioneer and market leader.

Many people know Charlotte’s Web because of Charlotte Figi. At a very early age, Charlotte was diagnosed with a rare form of epilepsy. Her mother, Paige, extensively researched health options that led her to a little-known plant compound called cannabidiol, or CBD.

Meanwhile, the Stanley Brothers were working to develop proprietary hemp genetics that were high in CBD and low in THC.

In 2012, her mother Paige contacted the Stanley Brothers looking for a non-psychoactive natural alternative for her then five-year-old daughter Charlotte. After seeing Charlotte’s response to the extract, the Stanley Brothers were inspired to share their extract with others.

This company didn’t start as a company. It started as a mission to help others. Starting with one little girl. From 2013 to 2015 thousands of families from around the world moved to Colorado to access CBD products to improve their quality of life.

In many cases, employees of Charlotte’s Web, the Stanley Brothers themselves, their mother, Charlotte’s family, and others joined together to help these families get settled, and in some cases, opening their homes as temporary housing.

In 2013, Dr. Sanjay Gupta (CNN) meets Charlotte and other families and famously changes his mind on the health benefits of cannabis; reversing course and speaking out in favor of Charlotte’s Web and the inherent benefits of hemp. Other media outlets follow suit and Charlotte’s Web becomes an internationally recognized brand.

Today

Charlotte’s Web, Inc. is now a family of brands that includes the CBDMEDICTM, CBD CLINICTM, and Harmony HempTM brands.

Just getting started with hemp extracts and CBD? Check out our blog for more information on the difference between Charlotte's Web CBD oil vs. hemp seed oil vs. marijuana or for tips on How To Shop For Quality Hemp CBD Oil.

Charlotte’s Web is The World’s Most Trusted Hemp Extract™ and at any strength you can feel confident that you will be giving your body support with phytocannabinoids and other beneficial plant compounds. If you are new to using hemp extracts, we suggest starting with our 17mg/1mL CBD Oil starter oil. It offers a great introduction to CBD at an affordable price. If you have tried Charlotte’s Web in the past, regularly consume hemp products, have an active lifestyle, we think our 17mg/1mL CBD Oil is a perfect place to start. If you live a highly active lifestyle and are looking to maintain optimal mental and physical performance, we suggest our 60mg/1mL CBD oil.

Shop for Charlotte's Web CBD Oil products with confidence, we're U.S. Hemp Authority Certified.

Charlotte’s Web is known as The World’s Most Trusted Hemp Extract™ and a pioneer of the CBD industry. All our products are manufactured with extremely high-quality controls that start on the farm. If you are new to Charlotte's Web, we suggest using our product finder to help you select the best product for you, or click here to find out

Our Charlotte's Web™ hemp-infused topical formulas contain 300 mg of hemp extract per ounce.

Click here to learn more about our Charlotte’s Web Buyers Guide to CBD Topicals.

Yes, our Charlotte’s Web™ topical formulas are made with full-spectrum hemp extract.

No, CBDMEDIC™ topicals are formulated with CBD isolate.

Plant-based cannabinoids refer to compounds that come directly from plants. On our packaging, it's how we denote the amount of CBD inherent in each product. CBD (Cannabidiol) is one of many beneficial compounds found in hemp. Science has shown that CBD, along with many of the other compounds found in hemp, can play an important role in wellness.

Click here to learn more about how Whole-Plant Hemp Extracts Outperform Single-Molecule Compounds.

Charlotte’s Web Hemp-Infused Balm Stick tends to be a bit stiffer than our Hemp-Infused Balm (Tin), and you can apply it with the applicator, rather than with your fingers.

Yes, our Hemp-Infused Cream is ideal for sensitive skin and was formulated with nourishing botanicals like aloe vera, coconut oil, oat extract, sea buckthorn oil, and full-spectrum hemp extract.

Our Hemp-Infused roll-ons, available in Peppermint and Lavender, are ideal for small areas of the body such as the temples, forehead or wrists. You can apply day or night, as needed—just avoid contact with your eyes.

Our Peppermint Hemp-Infused Roll-On is formulated with peppermint oil, menthol, eucalyptus oil, rosemary oil, and full-spectrum hemp extract. Our Lavender Hemp-Infused Roll-On is formulated with lavender oil, bergamot oil, chamomile oil, and full-spectrum hemp extract.

Our Hemp-Infused Cooling Gel was formulated for a more mindful wellness routine and features menthol, arnica, and full-spectrum hemp extract. Our two-ounce, airless pump dispenses a dime-sized amount of product per use, which we recommend using anywhere on the body you want a cooling effect for serious soothing. Avoid contact with eyes. 

The short answer is more CBD! We’ve reformulated our cream to include more ingredients to naturally moisturize your skin, including 300mg of CBD per ounce. Ingredients include aloe vera, coconut oil, oat extract, sea buckthorn oil, and full-spectrum hemp extract.

Click here to learn more about the New and Improved CBD Topicals.

Our new and improved formula now features more CBD! Our old balms included 60 and 180 mg of CBD respectively per balm tin, while our new ones feature 150 and 450mg of CBD.

We've also added a new balm formula in our Hemp-Infused Balm Stick, which features menthol, peppermint oil, turmeric oil, ginger oil, and full-spectrum hemp extract.

Our topical formulas were designed for body use, not facial application. Our scented formulations feature natural botanicals like menthol and cinnamon, which tend to feel soothing on your body, but may be a bit much if you try them on your face.

No. Our topical formulas underwent zero animal testing.

Yes! All our topical formulas were formulated with vegan ingredients, except for the beeswax present in our balms and balm stick. Our topicals are also considered gluten-free, free of parabens, and free of 8 major allergens.

As with any dietary supplement, we recommend consulting your physician prior to adding hemp extract with naturally occurring CBD to your daily routine.

Yes. All our extracts and/or final products are tested for glyphosate.

Apply for an exemption from Health Canada

Ask your doctor to write a letter to Health Canada acknowledging the intent to use Charlotte's WebTM product. The letter must include the following:

  • That the physician is aware of the use of Charlotte's Web (they must refer to Charlotte's Web by it's full name, not CBD, CW, etc)
  • That the patient will remain under the physicians care
  • The name, address, and license number of the physician
  • The full name & mailing address of the applicant
  • The full name of the patient receiving the oil

Have your doctor fill out this form letter:

I follow PATIENT_NAME of PATIENT_ADDRESS in my clinic. I am aware they are planning on using Charlotte's Web and I will continue to follow them as they do so. 

DOCTOR_NAME
LICENSE_NUMBER
DOCTOR_ADDRESS

Email the signed letter with your request for an exemption for Charlotte's Web to [email protected].

If your request is approved, please visit our Canadian site, proceed to checkout and upload your documents when prompted. Your order will be reviewed for proper documentation prior to being processed.

Note: Health Canada considers each application on a case by case basis. Not all cases will be approved for an exemption.

We charge sales tax in several states in accordance with local laws, such as certain states requiring a dietary supplement tax. The tax rate and laws vary depending on the state that we ship to.

Please note: We are currently using UPS Mail Innovations for all ground shipping orders, which involves both the U.S. Postal Service and UPS. All orders start out with UPS, but some do get routed to local post offices for final delivery. Our warehouse team will issue all customers a USPS tracking number, which can be used on either shipping company’s website for detailed tracking.

Yes, Charlotte's Web™ products are sold or shipped to all 50 states.

If you've placed an order and would like to modify the items or shipping address, please call our Customer Care team at 1-855-790-8169. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.

At Charlotte's Web, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange it for another product or receive a full refund. It's that easy.

Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued, and an automated email will notify you of that transaction.

If you purchased our product through a Charlotte's Web™ distributor or retailer, just go to the original purchase location for any return or exchange.

Please note: There are no returns or exchanges on Final Sale items.

Click here to learn more about our return policy.

Health Canada has begun granting personal exemptions to qualifying Canadians. If approved, you can import Charlotte's Web to Canada!

Already approved?

Add items to the cart and upload your documentation on the checkout page. Complete and submit the order. 

Charlotte's Web will review your documents.

If your documentation is approved, your order will automatically be processed and shipped. If your order is denied due to improper documentation, you will be notified and your order will be refunded.

** At this time, your order is restricted to olive oil based products due to Health Canada's restrictions on product flavoring.

You may have incorrectly received a Tracking Error in your shipping & handling confirmation email. To see if your tracking information is correct, please take the following steps:

1. Copy and paste the tracking number provided by Charlotte's Web via email into Google, Bing or any other search engine and search for the number.
2. If the tracking information from USPS or UPS is updated, then your tracking number is correct.
3. If the tracking information is not updated, please contact us and we can provide an update for you.

Please note: We are currently using UPS Mail Innovations for all ground shipping orders, which involves both the U.S. Postal Service and UPS. All orders start out with UPS, but some do get routed to local post offices for final delivery. Our warehouse team will issue all customers a USPS tracking number, which can be used on either shipping company’s website for detailed tracking.

You can purchase up to five products per cart. From time to time, Charlotte’s Web likes to offer its family of customers promotional codes to save on hemp extract. While we do our best to make the experience simple on our website, we understand that there may be questions as well. If you have any questions, please feel free to contact our Customer Care Team.

Discount Codes:
The limit is one discount code per order. All online discount codes have a designated expiration date and can only be used once per customer. Furthermore, most codes can only be applied to carts with up to five products. Discount codes cannot be applied to bulk or bundled products as these are already discounted. Lastly, discount codes cannot be combined with reward points. Discount codes cannot be used on Autoship subscription orders as these are already discounted. Please note: Some discount codes require you to be logged into your Charlotte’s Web™ account. Other exclusions may apply.

Reward Points:
We're happy to offer our Charlotte's Web™ Loyalty Reward program and strongly encourage you to use your points when available. Each dollar spent earns you 1 reward point. You can also earn points by referring a friend and leaving a review on the site.

Once you hit 200 points, you can redeem it for $10 off your next order. All Rewards Points can be redeemed in increments of 100 during checkout in the Order Summary. You can choose the rewards points balance you wish to redeem per order between 200, 300, 400, or 500 points. Rewards points cannot be used in addition to other offers. For more information, learn how it works here.  

Harvest Dollars:
During Harvest Dollars earning periods, you can earn a $20, $50, or $100 gift certificate by spending $100, $250, or $500 that can be used on a future purchase. Please see the fine print in Harvest Dollars earning window emails for exact earnings and redemption dates. Harvest Dollars can be earned by purchasing all products on the website. However, they cannot be combined with other offers.   

How do I redeem a promo code?
In your Shopping Cart, you’ll see the option to add a Discount Code. Add the Discount Code and select Apply Code.

Please note: Discount codes cannot be applied to Starter Sizes Oils, Bulk or Bundled products as these are already discounted here!



You’ll also have the option to add a discount code to your cart during the checkout process after you enter your shipping information.    Once you’ve selected to use your Rewards Points, the option to add a Discount Code will be removed as Rewards Points cannot be combined with Discount Codes. 

 

To change or update the credit card for your recurring product subscription, please follow the steps below.

Change CC Information:

1. Log into your Charlotte's Web account.

2. Click on "My Account” in your dashboard located on the top right.

3. Click on the "My Product Subscriptions" option in the left-hand menu.

4. Click on the "More Details..." option below your subscription information.

5. Under the "Payment Information" section, click the "Add a new credit card" option next to your credit card information, or the "Change" option if the desired card is already on file.

6. Enter your new credit card information.

7. Save the credit card information.

8. Click on the "My Product Subscriptions" option in the left-hand menu.

9. Click on the "More Details..." option underneath your subscription information.

10. Click on the "Change" option.

11. Select the desired credit card from the menu. (Please note: We do not accept AMEX)

12. Save your changes.

To Skip Your Next Delivery:

1. Log into your Charlotte's Web account.

2. Click on "My Account" in your dashboard located on the top right.

3. Select the "My Product Subscriptions" tab on the left-hand menu.

4. Select the "Skip Next Delivery" option.

5. Click "Yes" to confirm your changes.

*If you would like to change the recurring date of your monthly subscription, please contact Customer Care so, an agent can further assist you.

To Pause Your Subscription:

1. Log into your Charlotte's Web account.

2. Click on "My Account" in your dashboard located on the top right.

3. Select the "My Product Subscriptions" tab on the left-hand menu.

4. Select "Pause Subscription."

5. Click "Yes" to confirm your changes.

6. Your subscription will be paused until you reactivate it.

Cancelling Your Subscription:

1. Log into your Charlotte's Web account.

2. Click on "My Account" in your dashboard located on the top right.

3. Select the "My Product Subscriptions" tab on the left-hand menu.

4. Select "Cancel Subscription."

5. A message will then state, "Your Subscription has been updated." This means you have successfully canceled your subscription.

Please note: If at any point you change your mind, you can create a new subscription or contact our Customer Care team to reactivate a cancelled subscription.

Yes! And first and foremost, thank you for your service!

We have a wonderful veteran's discount program, and should you qualify, you will receive a discount on every order.  If you would like to partake in this program, please follow the steps below:

Apply for the program and upload one of the approved proof-of-eligibility documents here. (Approved documentation: Discharge papers or Military ID, most recent LES for active duty.)

Once uploaded, please allow three business days for review and approval. (The name registered with the Charlotte's Web™ account needs to match the documentation that is uploaded.) After your documentation has been reviewed, an automatic email is sent to you to inform you of the next steps and what stipulations apply to the discount.