Frequently Asked Questions

Here are some of the most frequently asked questions we receive at Charlotte's Web™.

Don't see the answer to your question here? Trying getting in touch with our Customer Care Team.

The Stanley Brothers, creators of Charlotte's Web, were pioneers in creating hemp and CBD products for health and wellness. As such, they've naturally earned the trust of the many they serve.

An extract is a preparation method that concentrates an ingredient—in this case, hemp. Hemp extract consists of phytocannabinoids and plant matter such as terpenes and flavonoids.

Below is a list of the concentrations of our hemp extract oils.

7 mg CBD per 1 mL oil
Contains at least 11 mg of hemp extract per 1 mL

17 mg CBD per 1 mL oil
Contains at least 28 mg of hemp extract per 1 mL

Original Formula
There are 50 mg CBD in 86 mg of hemp extract

60 mg CBD per 1 mL oil 
Contains at least 120 mg of hemp extract per 1 mL

Although we are not organic certified, we practice as such in hopes of becoming organic certified in the future.

All pesticides, mildewcides, and herbicides used on our plants are 100% organic (Hemp is a fibrous plant that holds on to everything put on it so we are very careful of spraying harsh chemicals on the plants).

Cannabinoids are a group of fatty compounds found in hemp but also produced by other plants and the human body. They are the primary chemical compounds produced by the cannabis plant. These compounds are key players in normal immune and central nervous system functioning. There are more than 80 identified cannabinoids.

A system within the human body called the endocannabinoid system (ECS) has receptors that these compounds fit into, using cannabinoids to support cells and healthy immune system function, despite fluctuations in our external environment.*

Hemp produces more than 80 different phytocannabinoids naturally. Of the 80+ non-psychoactive phytocannabinoids, Cannabidiol (CBD) is the most widely known. Others include Cannabigerol (CBG), Cannabichromene (CBC) & more.

Charlotte's Web whole-plant extracts tap a unique assortment of hemp's phytocannabinoids, plus terpenes, flavonoids, and other valuable hemp compounds to support the body.*

The Endocannabinoid System (ECS) is a collection of cell receptors within a mammal's body. Scientists discovered this system in the 1990s.

Phytoannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system that helps support homeostasis and health.* This receptor system exists in the immune system, the central nervous system, and within many organs. The ECS accepts our bodies' own endocannabinoids as well as the phytocannabinoids found in hemp.

The ECS is designed to support cells and healthy immune system function, despite fluctuations in our external environment.*

A human's endocannabinoid system affects many regions of the body, including functions of the immune system, the central nervous system (including the brain), organs, connective tissue, and glands.

The ECS supports various biological tasks, including energy & balance, immune function, memory, metabolism, sleep, and the function of the autonomic nervous system.*

A phytocannabinoid is a compound that fits into a phytocannabinoid receptor. Hemp produces over 80 different cannabinoids that work to support the endocannabinoid system.*

Charlotte's Web products are whole-plant extracts that include a range of beneficial compounds found in hemp, including phytocannabinoids and other phyto-compounds (such as terpenes and flavonoids) that work to support your health.*

To support our bodies endocannabinoids, CW's natural phyto-cannabinoids can be introduced to support the ECS's major receptors, CB1 and CB2. This helps to maintain proper balance, allowing for immune system support.*

The Entourage Effect is a phrase coined in 1998 by two Israeli scientists to describe their findings that taking the entire spectrum of natural chemicals found in cannabis is more beneficial than only taking a single molecule compound.

Charlotte's Web products are whole-plant extracts that include a variety of phytochemicals. These beneficial compounds include a range of phytocannabinoids, terpenes, and flavonoids.

Cannabidiol, or CBD for short, is a non-psychoactive phytocannabinoids. Phytocannabinoids are chemical compounds found in hemp plants. There are over 80 different phytocannabinoids.

Research shows significant potential for phytocannabinoids to support health & wellness.* Hemp contains other beneficial phytocannabinoids.

Hemp Oil is the essential oil produced from the leaves, buds, and stem of the hemp plant. Hemp oil can be extracted by both mechanical and chemical means. In the extraction process, the oil retains a range of the phytocannabinoids, terpenes, and flavonoids found naturally in hemp. Oil that comes from only the seeds of hemp— hemp seed oil — does not include all of the same plant compounds and is primarily composed of dietary fats.

Charlotte's Web is a whole plant hemp extract with a full spectrum of phytocannabinoids, terpenes, and flavonoids. Phytocannabinoids are phyto-compounds produced by the hemp plant. Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system to support homeostasis and health.* It exists in the immune system, many organs, and the central nervous system. The ECS accepts our bodies' internal endocannabinoids as well as the phytocannabinoids found in hemp. 

Charlotte's Web Hemp Extract Oil is available without a prescription and is sold or shipped to all 50 states.

Learn more about the difference between Charlotte's Web Cannabidiol (CBD) vs. Hemp Seed Oil vs. Marijuana.

Charlotte’s Web Paws 100mL Suggested Use:

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Charlotte’s Web Paws 30mL Suggested Use:

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Charlotte's Web does not need to be refrigerated, but if you prefer to take it when it chilled you can store it in the fridge without that impacting the product. We recommend storying your CW anywhere that the bottle isn't exposed to constant light and or heat. For further inquiries please contact our Customer Care team at info@cwhemp.com, or call Customer Care at 1-855-790-8169.

Some of our Charlotte’s Web™ hemp extract bottles come with an included dropper for easy use. Keeping the dropper clean and void of any bacteria is essential for your health and the preservation of the hemp extract. If you choose to use the dropper for oral application of our hemp extracts, take special care to keep it from coming in contact with the interior and exterior of your mouth. It is recommended that you clean the dropper after each use, especially if it comes in contact with your mouth, with an alcohol swab to ensure proper storage of the product.

Much like the consumption of poppy seeds may lead to a positive drug test for opioids, the consumption of certain hemp products may lead to a positive drug test for tetrahydrocannabinol (THC). THC is inherently present in trace amounts in hemp plants. The legal limit of THC in hemp is no more than 0.3%. Furthermore, the underlying science behind the conversion of certain cannabinoids, for example cannabidiol (CBD), when consumed, to other related cannabinoids, for example THC, is not yet fully understood. Although the risk is low, individual biochemistry, the possibility of conversion of cannabinoids and the possibility of trace, but legal, amounts of THC inherent in hemp products, we strongly suggest consulting your health care provider before consuming any hemp products if you are subject to drug testing.

We continually evaluate the long-term stability of our products, and preliminary data shows that if stored properly, there is no observed degradation of Charlotte’s Web™ hemp products up to 1 year.

Please visit the Retailer Signup page and follow the instructions. If you are approved, a Charlotte's Web representative will contact you.

There should be none as long as the suggested serving allotments are followed. If too much hemp extract oil is given to a dog, then temporary drowsiness may occur. Additionally, too much oil, not hemp extract, can cause dogs to have an upset stomach and potential diarrhea. Stick to the recommended serving sizes to ensure a happy pup!

Looking for batch results? All batch records from May 1st, 2018 are available to download here. Batch results from before May 1st, 2018 are available upon request. Please email Customer Care at info@charlottesweb.com with your batch number to receive a copy of your batch result.

To date, our experience as a company is with humans and dogs, however if you decide to try Charlotte's Web extract for your cat please contact your veterinarian.

Stanley Brothers are the founders of Charlotte's Web. Joel, Jesse, Jon, Jordan, Jared, Josh and Austin are seven brothers from Colorado. In 2012 they developed the genetics for Charlotte's Web, a non-psychoactive hemp plant.

In 2013, the brothers achieved global media recognition through Charlotte's groundbreaking story, which was featured in Dr. Sanjay Gupta's CNN documentary WEED, as well as The View, 60 Minutes, The New York Times, The Wall Street Journal, and many more.

CBD is short for cannabidiol. It is a mighty phytocannabinoid found in hemp and known for supporting body and mind in many ways. 

CBD specifically comes from the flowers and leaves of the hemp plant. (Not to be confused with oil that comes from hemp seeds, which contain no cannabinoids.) 

Why it works -  The human body has a vast network of receptors, called the endocannabinoid system, which helps us maintain overall wellness and keep many of our physical processes moving in the right direction. CBD fits into the receptors, helping the body complete in its efforts to keep us in good health. Learn more about the Endocannabinoid System.

Hemp extract and cannabidiol (CBD) are different. To further explain, full-spectrum hemp extract is a concentrated form of the hemp plant and has all the components it had, in a concentrated form. CBD is one component of the hemp plant known as a phytocannabinoid. Our Charlotte's Web proprietary hemp is naturally high in CBD. For example, our Original Formula has approximately 86 mg of hemp extract per mL. Of the 86 mg of hemp extract, we guarantee that at least 50 mg is CBD per 1 mL.

Included below is a breakdown of all of our products:

7 mg CBD per 1 mL oil contains at least 11 mg of hemp extract per mL. Of the 11 mg of full-spectrum hemp extract, you will receive at least 7 mg of CBD per serving.

17 mg CBD per 1 mL oil contains at least 28 mg of hemp extract per mL. Of the 28 mg of full-spectrum hemp extract, you will receive at least 17 mg of CBD per serving.

Original Formula oil contains at least 86 mg of hemp extract per mL. Of the 86 mg of full-spectrum hemp extract, you will receive at least 50 mg of CBD per serving.

60 mg CBD per 1 mL oil contains at least 120 mg of hemp extract per mL. Of the 120 mg of full-spectrum hemp extract, you will receive at least 60 mg of CBD per serving.

15 mg CBD Oil Liquid Capsules contain at least 24 mg hemp extract which includes at least 15 mg of CBD per capsule.

25 mg CBD Oil Liquid Capsules contain at least 40 mg hemp extract which includes at least 25 mg of CBD per capsule.

Full Spectrum 17 mg Hemp Extract for Dogs contains 25 mg of hemp extract per mL. Of the 25 mg of hemp extract, your pet will receive at least 17 mg of CBD per serving.

CBD Isolate contatins 30 ml= approx. 20 mg CBD per ml of oil, ~ 600 mg per the entire bottle (Isolate contains CBD, not Hemp Extract)

Charlotte's Web Hemp Infused Balm and Hemp Infused Cream - topical products are formulated to offer a minimum of 120 mg CBD per ounce.

Please visit this page and enter the lot number of your product to view the COA.

If you're new to taking CBD oil products and are wondering when you can expect to see results, check out our blog: When To Expect Results From Charlotte's Web CBD Oil.

The pet products we offer currently are designed to support canine wellness. We are continually evaluating ways to expand our offerings and develop new products to serve the Endocannabinoid Systems of many mammals. Stay tuned for more from Charlotte’s Web™ for your favorite pet! Speaking of the Endocannabinoid System, learn more about how it works here!

Our new pet chews for canines feature ingredients blended specifically to support your dog in the ways they need it. Our Calming Chew in Chicken Flavor includes Valerian Root, Passionflower, Chamomile, and our Charlotte’s Web™ Hemp Extract. The Hip & Joint Chew in Chicken Flavor includes Glucosamine HCl, Chondroitin Sulfate, Turmeric Root, and Charlotte’s Web™ Hemp Extract. Our Senior Chew in Chicken Flavor includes DHA, EPA, Vitamin E, Elderberry Powder, and Charlotte’s Web™ Hemp Extract.

You know your fur baby better than anyone. As you observe their health from day to day, you can see what areas of wellness are most important for maintaining. We’ve added more products to our pet line so that you can care for your pup in a variety of ways. 

Our new chicken-flavored chews were formulated with botanical blends to support your dog in various ways, whether they need help for Calm, Senior or Joint care: 

  • Calming: helps with stress surrounding travel, separation, and more  
  • Hip & Joint: eases stiffness caused by dogs’ normal daily routine 
  • Senior: naturally supports brain health 

For topical needs, our Balm in a soothing scent was designed to support canines with sensitive skin. It supports skin health and helps maintain normal skin moisture.

Those who already love our hemp extract oil for dogs will be pleased to have two different strengths and two flavor options.

A lot. We have many different ways to share our full-spectrum hemp extract CBD with your dog -- oils, chews, and a topical balm. Our oils come in chicken-flavored and unflavored options. We have chews with various botanical blends for different functional benefits. And last but not least, our oils are now available in a pump top to make sharing with your dog even easier. 

Yes, our unflavored hemp extract oil, previously known as PAWS, is still available. Now it’s our Charlotte’s Web™ Hemp Extract Drops 17mg for Dogs.

Yes! We sell 60mg/1 mL CBD Oil, currently offered in three flavors in the 30mL package size: Mint Chocolate, Orange Blossom, Lemon Twist. The Mint Chocolate is also available in 100mL.

Our 60mg/1mL CBD Oil is CO2-extracted while our Original Formula continues to be IPA-extracted.

This product is tested by high performance liquid chromatography to ensure it contains no more than 13 parts per million of tetrahydrocannabinol (THC). If you are subject to testing for THC please visit this pagefor more information prior to using this product.

The CBD content of our Isolate is 20mg/mL. Serving size is 1mL or 2 droppers full.

We use a proprietary process that allows us to isolate CBD from the hemp extract.

Our CBD Isolate is THC-Free.* Unlike our other full spectrum products, the Isolate does not contain additional phytocompounds such as other phytocannabinoids beyond CBD, terpenes, and flavonoids.

*This product is tested by high performance liquid chromatography to ensure it contains no more than 13 parts per million tetrahydrocannabinol (THC). If you are subject to testing for THC please visit this page for more information prior to using this product.

The dropper on all 30mL bottles holds .5mL of Hemp Extract Oil

The dropper on all 100mL bottles holds 1mL of Hemp Extract Oil

Dropper use: Gently squeeze the rubber end and release. The dropper will be half full which indicates a "full dropper" (Oil will not fill the entire dropper).

The 30mL bottles contain 30 1mL servings. The dropper on all 30mL bottles holds .5mL of oil.

The 100mL bottles contain 100 1mL servings.The dropper on all 100mL bottles holds 1mL of oil

Products that are made with ingredients grown in nature sometimes vary slightly from batch to batch. Charlotte's Web product are not made with any additives or dyes to standardize the color of our products. That said, you’re left with only 100% natural CBD oil the way nature intended. If you experience a color difference from product to product that is due to the natural, seasonal variation in our hemp crops. We thoroughly test each batch to ensure that the amount of hemp extract stays consistent in each product.

Charlotte's Web is the name of the proprietary hemp genetics developed by the Stanley Brothers and is the core of Charlotte's Web products. All Charlotte's Web products include whole-plant hemp extracts from Charlotte's Web plants. The extracts contain a unique blend of cannabinoids plus terpenes and flavonoids. Cannabinoids are phyto-compounds that are produced by the hemp plant.

The Stanley Brothers developed a variety of hemp to provide health benefits without psychoactive effects. This was initially called "Hippie's Disappointment," until the Stanley Brothers met Charlotte Figi and her family. As a result of Charlotte's very positive feedback after using their extract, the Stanley Brothers renamed their proprietary hemp, Charlotte's Web.

One of the most commonly known cannabinoids in hemp is non-psychoactive cannabidiol (CBD). Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system to support homeostasis and health.* It exists in the immune system, the central nervous system, and within many organs. The ECS accepts our bodies' own endocannabinoids as well as the cannabinoids found in hemp. 

Check out our blog for more information on the difference between Charlotte's Web CBD oil vs. hemp seed oil vs. marijuana or for tips on How To Shop For Quality Hemp CBD Oil.

Our products comply with all applicable State and Federal regulations. 

Charlotte’s Web™ is the World’s Most Trusted Hemp Extract™ and at any strength you can feel confident that you will be giving your body support from phytocannabinoids and phytochemicals. If you are new to using Charlotte’s Web™ hemp extracts, you might like to try the 7mg/1mL CBD Oil. It is a great introduction to the qualities found in our products at an affordable price. If you have tried Charlotte’s Web in the past, regularly consume hemp products, have a generally active lifestyle, or are just looking for phytocannabinoids and phytochemicals, the 17mg/1mL CBD Oil is perfect for you. If you live a very active lifestyle and are looking to maintain optimal mental and physical performance, the Original Formula Hemp Extract Oil is the Charlotte’s Web™ product for you. Formulated with the most advanced concentration of phytocannabinoids and phytochemicals, this is the product that made Charlotte’s Web™ the World’s Most Trusted Hemp Extract™.

Shop for Charlotte's Web CBD Oil products with confidence, we're U.S. Hemp Authority Certified.

Charlotte’s Web™ is the World’s Most Trusted Hemp Extract™ with any product you can feel confident that you will be supporting your body with phytocannabinoids and phytochemicals.* If you are new to Charlotte's Web, we suggest using our product finder to help you select the best product for you. 

7mg/1mL CBD Oil - 100mL Mint Chocolate

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7mg/1mL CBD Oil - 30mL Mint Chocolate

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7mg/1mL CBD Oil - 100mL Olive Oil

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7mg/1mL CBD - 30mL Olive Oil

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7mg/1mL CBD - 30mL Orange Blossom

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7mg/1mL CBD - 30mL Lemon Twist

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17mg/1mL CBD Oil - 100mL Mint Chocolate

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17mg/1mL CBD Oil - 30mL Mint Chocolate

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17mg/1mL CBD Oil - 100mL Olive Oil

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17mg/1mL CBD - 30mL Olive Oil

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17mg/1mL CBD - 30mL Orange Blossom

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17mg/1mL CBD - 30mL Lemon Twist

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Our Original Formula CBD Oils contain 50mg of CBD per mL

 

Original Formula CBD Oil - 100mL Mint Chocolate

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Original Formula CBD Oil - 100mL Olive Oil

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Original Formula CBD Oil - 30mL Olive Oil

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Original Formula CBD Oil - 30mL Mint Chocolate

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60mg/mL CBD Oil - 100mL Mint Chocolate

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60mg/mL CBD Oil - 30mL Olive Oil

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60mg/1mL CBD Oil - 30mL Lemon Twist

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60mg/mL CBD Oil - 30mL Orange Blossom

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15mg CBD Oil Liquid Capsules - 30 count

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15mg CBD Oil Liquid Capsules - 60 count

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15mg CBD Oil Liquid Capsules - 90 count

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25mg CBD Oil Liquid Capsules - 30 count

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25mg CBD Oil Liquid Capsules - 60 count

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25mg CBD Oil Liquid Capsules - 90 count

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Our Charlotte's Web™ Hemp-Infused topical formulas contain 300 mg of hemp extract per ounce.

Yes, the Charlotte’s Web topical formulas are made with full-spectrum hemp extract.

Plant-based cannabinoids refers to compounds that come directly from plants. On our packaging, it's how we denote the amount of CBD inherent in each product. CBD (Cannabidiol) is one of many beneficial compounds found in hemp. Science has shown that CBD, along with many of the other compounds found in hemp, can play an important role in wellness.

Charlotte’s Web Hemp-Infused Balm Stick tends to be a bit stiffer than our Hemp-Infused Balm (Tin), and you can apply it with the applicator, rather than with your fingers.

Yes, our Hemp-Infused Cream is ideal for sensitive skin and was formulated with nourishing botanicals like aloe vera, coconut oil, oat extract, sea buckthorn oil, and full-spectrum hemp extract.

Our Hemp-Infused Roll-Ons, available in Peppermint and Lavender, are ideal for small areas like the temples, forehead or wrists. You can apply day or night, as needed—just avoid contact with your eyes.

Our Peppermint Hemp-Infused Roll-On is formulated with peppermint oil, menthol, eucalyptus oil, rosemary oil, and full-spectrum hemp extract. Our Lavender Hemp-Infused Roll-On is formulated with lavender oil, bergamot oil, chamomile oil, and full-spectrum hemp extract.

Our Hemp-Infused Cooling Gel was formulated for a more mindful wellness routine and features menthol, arnica, and full-spectrum hemp extract. Our two-ounce, airless pump dispenses a dime-sized amount of product per use, which we recommend using anywhere on the body you want a cooling effect for serious soothing. Avoid contact with eyes.

The short answer is more CBD! We’ve reformulated our cream to include more ingredients to help support skin health, as well as 750 mg of CBD per bottle. Ingredients include aloe vera, coconut oil, oat extract, sea buckthorn oil, and full-spectrum hemp extract.

Our new and improved formula now features more CBD! Our old balms included 60 and 180 mg of CBD respectively per tin, while our new ones feature 150 and 450mg of CBD.

We've also added a new balm formula in our Hemp-Infused Balm Stick, which features menthol, peppermint oil, turmeric oil, ginger oil, and full-spectrum hemp extract for additional support.

Our topical formulas were designed for body use, not facial application. Our scented formulations feature natural botanicals like menthol and cinnamon, which tend to feel soothing on your body, but may be a bit much if you try them on your face.

No. Our topical formulas underwent zero animal testing.

Yes! All of our topical formulas were formulated with vegan ingredients, except for the beeswax present in our balms and balm stick. Our topicals are also considered gluten-free, free of parabens, and free of 8 major allergens.

As with any dietary supplement, we recommend consulting your physician prior to adding cannabinoids with naturally occurring CBD to your daily routine. 

Yes. All our extracts and/or final products are tested for glyphosate.

Apply for an exemption from Health Canada

Ask your doctor to write a letter to Health Canada acknowledging the intent to use Charlotte's Web. The letter must include the following:

  • That the physician is aware of the use of Charlotte's Web (they must refer to Charlotte's Web by it's full name, not CBD, CW, etc)
  • That the patient will remain under the physicians care
  • The name, address, and license number of the physician
  • The full name & mailing address of the applicant
  • The full name of the patient receiving the oil

Have your doctor fill out this form letter:

I follow PATIENT_NAME of PATIENT_ADDRESS in my clinic. I am aware they are planning on using Charlotte's Web and I will continue to follow them as they do so. 

DOCTOR_NAME
LICENSE_NUMBER
DOCTOR_ADDRESS

Email the signed letter with your request for an exemption for Charlotte's Web to hc.exemption.sc@canada.ca.

If your request is approved, please visit our Canadian site, proceed to checkout and upload your documents when prompted. Your order will be reviewed for proper documentation prior to being processed. 

Note: Health Canada considers each application on a case by case basis. Not all cases will be approved for an exemption.

We charge sales tax in a number of states in accordance with local laws, such as certain states requiring a dietary supplement tax. The tax rate and laws vary depending on the state that we ship to. The following states will be charged tax when placing orders on charlottesweb.com: AL, AZ, AR, CA, CO, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MA, MN, MS, MO, NE, NV, NM, NC, ND, NY, OH, OK, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.

We offer Ground, 2-Day and Next Day Air Shipping & Handling services. We're pleased to offer Free Shipping & Handling on orders over $74.00. Our processing time has increased slightly. It may take up to five days for your order to be processed and shipped. We’re doing everything we can to get your product to you safely and as quickly as possible. Thank you for your patience. If you have additional Shipping & Handling questions, please call us at 855-790-8169.

Charlotte's Web products are sold or shipped to all 50 states.

If you've placed an order and would like to modify the items or shipping address, please call our Customer Care team at 1-855-790-8169. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.

At Charlotte's Web, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund.   

It's that easy.

Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

If you purchased our product through a Charlotte's Web distributor or retailer, go to the original purchase location for any return or exchange. 

Health Canada has begun granting personal exemptions to qualifying Canadians. If approved, you can import Charlotte's Web™ to Canada!

Already approved?

Add items to the cart and upload your documentation on the checkout page. Complete and submit the order. 

Charlotte's Web will review your documents.

If your documentation is approved, your order will automatically be processed and shipped. If your order is denied due to improper documentation, you will be notified and your order will be refunded. 

**At this time, your order is restricted to olive oil based products due to Health Canada's restrictions on product flavoring.

You may have incorrectly received a Tracking Error in your Shipping & Handling confirmation email. To see if your tracking information is correct, please take the following steps:

1. Copy and paste the tracking number provided by Charlotte's Web via email into Google, Bing or any other search engine and search for the number.
2. If the tracking information from USPS or UPS is updated, then your Tracking Number is correct.
3. If the tracking information is not updated, please contact us and we can provide an update for you.

You can purchase up to five products per cart. From time to time, Charlotte’s Web likes to offer its family of customers promotional codes to save on hemp extract. While we do our best to make the experience simple on our website, we understand that there may be questions as well. If you have any questions, please feel free to contact our Customer Care Team.

Discount Codes:
The limit is one discount code per order. All online discount codes have a designated expiration date and can only be used once per customer. Furthermore, most codes can only be applied to carts with up to five products. Discount codes cannot be applied to Bulk or Bundled products as these are already discounted. Lastly, discount codes cannot be combined with Reward Dollars.   Discount codes and Harvest Dollars cannot be used on Autoship subscription orders as these are already discounted.     Please note: Some discount codes require you to be logged into your Charlotte’s Web account. Other exclusions may apply.

Reward Points:
For every $100 spent (before tax), you’ll earn a $5 reward which can be applied to a future purchase. During double or triple rewards points promotional periods, you’ll earn $10 or $15 for every $100 spent. Rewards are earned in $5 increments. You may use Rewards Points on an Autoship subscription orders.  To check your current Rewards Points balance, visit https://www.charlottesweb.com/reward/customer/info/. Rewards Points expire 365 days after they are earned.  

Harvest Dollars:
During Harvest Dollars earning periods, you can earn a $20, $50, or $100 gift certificate by spending $100, $250, or $500 that can be used on a future purchase. Please see the fine print in Harvest Dollars earning window emails for exact earnings and redemption dates. Harvest Dollars can be earned by purchasing all products on the website. However, they cannot be combined with other offers.  

How do I redeem a promo code?
In your Shopping Cart, you’ll see the option to add a Discount Code. Add the Discount Code and select Apply Code.  
You’ll also have the option to add a Discount Code to your cart during the checkout process after you enter your Shipping Information.

How do I redeem my Rewards Points? 
During checkout, after you’ve entered your address, you’ll be prompted to add payment information. On this screen, if you are logged in to your account and have Rewards Points available for use, you’ll be prompted to use your Rewards Points.  
Once you’ve selected to use your Rewards Points, the option to add a Discount Code will be removed as Rewards Points cannot be combined with Discount Codes. To remove Reward Points, you must go back to 'View & Edit Cart' and click the 'X' to remove the Reward Points entered.

Once you've registered a Charlotte's Web account, you will have the ability to see your addresses, update them if needed, your current and previous orders, your product reviews, Out of Stock alerts, keep track of your rewards points, and also invite others to purchase Charlotte's Web where you can earn rewards points as well!

When you are logging into your account and see "Authentication Failed" this means that your account does not yet exist or you have the incorrect password. From the login page, select "Reset Password" where an automatic email will be sent containing your new password. If no email is received, please check your spam or with your email provider to see what filters you can update on your email account that will allow Charlotte's Web email to be received correctly to your inbox.

To change or update the credit card for your recurring product subscription, please follow the steps below. 

 

    Change CC Information:
  1. Log into your Charlotte's Web account
  2. Click on the "My Product Subscriptions" option in the left hand menu
  3. Click on the "More Details..." option below your subscription information
  4. Under the "Payment Information" section, click the "Add a new credit card" option next to your credit card information, or the "Change" option if the desired card is already on file
  5. Enter your new credit card information
  6. Save the credit card information
  7. Click on the "My Product Subscriptions" option in the left-hand menu
  8. Click on the "More Details..." option underneath your subscription information
  9. Click on the "Change" option
  10. Select the desired credit card from the menu
  11. Save your changes

 

We're bummed to see you go. If at any point you change your mind, you can create a new subscription or contact our Customer Care team to reactivate a cancelled subscription.

Skip Next Delivery:

  1. Log into your Charlotte's Web account
  2. Select the "My Product Subscriptions" tab on the left hand menu
  3. Select the "Skip Next Delivery" option
  4. Click "Yes" to confirm your changes
  5. *If you would like to change the recurring date of your monthly subscription, please contact Customer Care so that an agent can further assist you. 

Pause Subscription:

  1. Log into your Charlotte's Web account
  2. Select the "My Product Subscriptions" tab on the left hand menu
  3. Select "Pause Subscription"
  4. Click "Yes" to confirm your changes
  5. Your subscription will be paused until you reactivate it. 

 

Cancel Subscription: 

  1. Log into your Charlotte's Web account
  2. Select the "My Product Subscriptions" tab on the left hand menu
  3. Select "Cancel Subscription" 
  4. A message will then state, "Your Subscription has been updated." This means you have successfully canceled your subscription. 

We're happy to offer our Charlotte's Web Love Reward program and strongly encourage you to use your points when available. You will receive 1 reward point for every $1 spent on cwhemp.com. Every 100 points is equal to a $5 store credit. Rewards points cannot be used in addition to other offers. For more information, click here!

First and foremost, thank you for your service!

We have a wonderful Veteran's discount program, and should you qualify, you will receive a discount on every order.

If you would like to partake in this program, please follow the steps below:
Apply for the program and upload one of the approved proof of eligibility documents here. (Approved documentation: Discharge papers or Military ID, most recent LES for active duty.)

Once uploaded, please allow 3 business days for the approval. (The name registered with the Charlotte's Web account needs to match the documentation that is uploaded) After your documentation has been reviewed, an automatic email is sent to you to inform you of the next steps and what stipulations apply to the discount.

CBDMEDIC™ creams are water-based. Distilled water is blended with natural oils to make up a portion of the formulation in order to promote absorption. They are intended for areas of the body that may require frequent use, like the hands or feet.

CBDMEDIC™ ointments are made with oils from nature and organic waxes, specifically chosen to enable penetration into muscles and joints.

Bottom Line: The pain-relieving effects of our ointments generally last longer than creams, since water evaporates. However, the scent evaporates sooner in creams.

A topical cream or ointment is a localized method of administration designed to target the affected area of the body by penetrating the top layers of the skin quick delivery. CBDMEDIC™’s products are not transdermal, meaning they do not enter the bloodstream. This means that they are unlikely to interact negatively with other medications.

On the other hand, systemic oral oils and tinctures are absorbed through the mucus membranes and enter the bloodstream. Moreover, they have an increased time to delivery, since it takes time to work through the body. Since they enter the bloodstream, it is advisable to speak to your doctor if you are worried about how they can interact with other medications you may be taking.

CBDMEDIC™’s pain relief products provide safe, fast, and effective temporary relief from minor aches and pains in muscles and joints associated with simple backaches, arthritis, strains, bruises, and sprains for increased comfort and flexibility.

Our skin treatment products help clear up itching, rashes, pimples, blemishes and more, with ingredients from nature.

Our broad-spectrum CBD is a cannabinoid-rich extract derived from the hemp plant grown in accordance with federal and state laws. It is non-addictive, non-psychoactive, and THC-free*.

†We test our products to confirm the absence of THC; however, sensitivities of drug testing methodologies may vary.

We source our hemp in the United States, from Colorado and Oregon.

Yes, we only source our CBD from trusted suppliers who test each batch for residual solvents, heavy metals, pesticides, microbials, and cannabinoids. Additionally, we send each batch we manufacture to our own third-party testing for yeast and mold, as well as CBD and THC levels, in order to ensure high-quality, legal products. You can review batch results here.

Yes, we test for CBD and THC levels —as well as toxins —in order to ensure high-quality, legal products. You can review batch results here.

†We test our products to confirm the absence of THC; however, sensitivities of drug testing methodologies may vary.

CBDMEDIC products are safe to travel with within the United States. Traveling internationally with CBDMEDIC products differs per country. Please keep in mind that the TSA does have restrictions on the volume of fluid that can be carried on the plane with you. CBDMEDIC has carry-on- friendly products like our Muscle & Joint 10-pack. For more information, please read:Can I Bring CBDMEDIC Products on the Plane and/or Traveling With CBDMEDIC, Part 2: How to Carry CBD-Blended Products for Safe Use.

No! Our THC-free hemp extract is derived from the Cannabis sativa L. hemp plant. This product will not get you high or cause you to fail a THC drug test. THC-free† means that the product contains less than 0.005% of THC. By law, no product can contain more than 0.3% THC, a negligible trace amount.

†We test our products to confirm the absence of THC; however, sensitivities of drug testing methodologies may vary.

No! Our THC-free hemp extract is derived from the Cannabis sativa L. hemp plant. This product will not get you high or cause you to fail a THC drug test. * THC-free means that the product contains less than 0.005% of THC. By law, no product can contain more than 0.3% THC, a negligible trace amount.

†We test our products to confirm the absence of THC; however, sensitivities of drug testing methodologies may vary.

All CBDMEDIC™ products contain more than 200mg except the following:

Ointments and Creams
Simply squeeze or pump the cream or ointment into the palm of your hands and gently massage the cream or ointment with your fingertips into the skin for 30 seconds. Note: the Acne Treatment Medicated Cream is intended for direct application of small blemishes. It is not recommended for use on the entire face, particularly for those prone to dry skin.

Pain Stick
Remove the lid from pain stick and rub a small amount on the product on the problematic area like you would apply a deodorant.

Massage Oil
Pour a small amount of the oil into hands to first warm up the oil or pour the oil directly on the body and massage into the skin. It is perfect for full-body massage or use on just the area of discomfort. Keep in mind that the skin will be oily after use, so it is best used in the evening or on a relaxing day at home. You may wish to wash the product off before leaving your home.

How much product should I use?
In general, you will want to use approximately 1-1.5 grams per application, about a dime-sized to half-dollar sized amount for small regions of the body. We recommend that you use our products 3-4 times a day until the pain subsides.

We use less than 1% sorbic acid in our Eczema Therapy Medicated Ointment as a natural preservative in order to extend the shelf-life of the product. This is a regulatory requirement designed to protect the consumer from yeast, mold, and other toxins. The product has been dermatologist tested as hypo-allergenic. If you have a serious condition, we recommend that you consult with your physician before use.

CBDMEDIC™’s topical products are delivered directly to the area of discomfort or skin issue, and do not enter the bloodstream. The company has not received any documented reports of adverse interaction between its products and oral medications.

Our products are available here.

The product lifespan differs depending on the user, depending on the frequency of the application. The average user generally gets 30-35 uses from a tube or jar (excluding the single use 10-pack).

CBDMEDIC abides by the FDA governing monograph for OTC topical medications. As a result, we are able to make medical claims on muscle & joint pain relief as well as minor skin conditions like eczema and acne treatment. Our proprietary formulations are backed by 15 years of pharmaceutical research and development experience with our parent company, Aidance Scientific, a specialist in naturally -derived pharmaceuticals.

On the other hand, many CBD products on the market are not grounded in pharmaceutical research, development, and extensive experience.

You should use the products on dry skin.

  • Avoid your face (except for acne products) – especially around your eyes.
  • Avoid your groin (inner thighs).
  • Avoid areas with exposed mucous membranes such as your eyes, nose, and throat.
  • Avoid using the product on your broken skin or damaged skin.
  • Avoid using the product if you have rash in the area of concern, aside from the Itch, Rash, & Pain Medicated Ointment.

You can use our pain relief products before, during, or after your exercise. It will provide effective, temporary pain relief whenever you need it. You may need to reapply the cream or ointment after a workout if you participate in a water sport or worked up a heavy sweat.

No, our products are not tested on animals.

CBDMEDIC products are vegetarian. However, most of our products do contain natural beeswax, which is a by-product of honey production from bees.