Frequently Asked Questions
Here are some of the most frequently asked questions we receive at Charlotte's Web™
General Questions
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An extract is a preparation method that concentrates ingredients and compounds—in this case, from hemp. Hemp extract consists of phytocannabinoids such as terpenes and flavonoids from the hemp plant biomass.
Below is a list of the concentrations of our hemp extract oils.17 mg CBD per 1 mL oil
Contains at least 28 mg of hemp extract per 1 mL, providing 17mg of naturally occurring phytocannabinoidsOriginal Formula
Contains at least 86 mg of hemp extract per 1mL, providing 50mg of naturally occurring phytocannabinoids60mg/1mL CBD Oil
Contains at least 120 mg of hemp extract per 1 mL, providing 60mg of naturally occurring phytocannabinoids -
A number of the Charlotte’s Web products are certified organic, and we are adding more over time. We can proudly say that all our hemp is now grown on certified organic U.S family farms. We have always grown with sustainable organic practices, but now have the official certification at the farm!
Our farms abide by the highest quality standards, and we plant our crop only after the soil and water sources have first been tested extensively. We pledge to never use harsh synthetic pesticides on our plants. If we do need to use plant protection products, which is very, very rare, we ensure that they’re certified organic and will not impact our final product with any residues.
Just having certified organic hemp, however, doesn’t mean our products get to be certified organic. Every step in the manufacturing process must be certified organic as well for an organic seal to be allowed on the bottle. We are working diligently on this, so you could see a few products be certified organic before others are. If you're curious about what products are USDA certified organic, the answer is: some are currently and more will be in the future. Read on to learn more! -
Cannabinoids are a group of fatty compounds found in hemp, other plants, and even the human body. Cannabinoids from plants are referred to as phytocannabinoids and those produced by the human body are called endocannabinoids. (The prefix Phyto- means plant, while endo- means that it comes from within.) Cannabinoids are the primary chemical compounds produced by the hemp plant. Learn more about cannabinoids like CBD, CBN, CBG, and CBC.
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The vast network of receptors called the Endocannabinoid System (ECS), helps us to maintain equilibrium within the body.
The ECS has a series of receptors on cells throughout the body designed to react and bind with cannabinoids, like the CBD in hemp extract oil.
The ECS plays a role in the immune system, the central nervous system, the brain, organs, connective tissue, and glands. The ECS is also involved in many physiological processes like appetite, sleep, digestion, mood, memory, metabolism, neuroprotection, hormones, and heart function. All these functions are important to creating homeostatic balance in the body.
Learn more about the endocannabinoid system and homeostasis within the body.
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Full-spectrum hemp extract includes all the beneficial compounds the hemp plant has to offer, including phytocannabinoids, terpenes, flavonoids and phytosterols. CBD is just one of hemp’s many phytocompounds. Our Charlotte's Web™ proprietary hemp is naturally high in CBD. For example, our Original Formula has approximately 86 mg of hemp extract per mL which provides at least 50 mg of CBD per 1 mL.
Included below is a breakdown of all our products:17 mg CBD per 1 mL oil contains at least 28 mg of hemp extract per mL. Of the 28 mg of full-spectrum hemp extract, you will receive at least 17 mg of CBD per serving.
Original Formula oil contains at least 86 mg of hemp extract per mL. Of the 86 mg of full-spectrum hemp extract, you will receive at least 50 mg of CBD per serving.
60 mg CBD per 1 mL oil contains at least 120 mg of hemp extract per mL. Of the 120 mg of full-spectrum hemp extract, you will receive at least 60 mg of CBD per serving.
THC Free oil contains 25 mg of hemp extract per mL. Of the 25mg of hemp extract, you will receive the full 25 mg of THC free full-spectrum hemp extract per serving, without THC.
15 mg CBD Oil Liquid Capsules contain at least 24 mg hemp extract which includes at least 15 mg of CBD per capsule.
25 mg CBD Oil Liquid Capsules contain at least 40 mg hemp extract which includes at least 25 mg of CBD per capsule.
Full Spectrum 17 mg Hemp Extract for Dogs contains 25 mg of hemp extract per mL. Of the 25 mg of hemp extract, your pet will receive at least 17 mg of CBD per serving.
Charlotte's Web Hemp Infused Balm and Hemp Infused Cream topical products are formulated to offer a minimum of 300mg CBD per ounce.
Order Related Questions
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Yes, we offer full and partial refunds.
Please inquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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All Charlotte’s Web™ products come with a certificate of analysis (COA) on the packaging. You can look up your product’s COA here on our website.
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We offer three convenient shipping options to meet your needs:
- Ground shipping (5-7 business days): $8.99 and free on orders $75+
- Second Day Air (2-3 business days): $15.99
- Next Day Air (1-2 business days): $29.99
We can ship to P.O. Boxes via UPS Ground shipping only. Please note that orders to AK and HI may experience slightly longer delivery times.
Orders placed before 12pm MST ship on the same business day. Any orders placed after this time will be shipped on the following business day, excluding weekends and holidays. For more information, see our full Shipping Policy.
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We charge sales tax in several states in accordance with local laws. The tax rate and laws vary depending on the state that we ship to.
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Colorado residents will notice a $0.27 Colorado Retail Delivery Fee on their receipt. This fee is intended to contribute to Colorado’s transportation infrastructure.
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Once your order has been shipped, you will receive an email containing tracking information that you can reference for updates until delivery is completed.
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Sometimes packages are scanned under the wrong setting as the mail carrier is loading their truck for the day’s delivery which triggers the delivered email you received. Typically, the package shows up in the mailbox within 24-48 hours, but if you still haven’t received it, please let us know and we’d be happy to assist you.
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All products carry a 30-day satisfaction guarantee from when the product is delivered. If you are not satisfied with your purchase, please contact us and we’d be happy to assist.
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If you've placed an order and would like to modify the items or shipping address, please call our Customer Care team at 1-855-790-8169. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to follow the return/exchange process.
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Oregon: Oregon law restricts the sale of consumable hemp items containing 0.5 mg or more of THC, which includes full-spectrum hemp-derived CBD products (excludes THC-free products), to anyone under the age of 21. “Consumable hemp items” include anything that is made to eat, drink, or inhale.
Virginia: Virginia law restricts the sale of products containing an industrial hemp extract that contains THC, which includes full-spectrum hemp-derived CBD products (excludes THC-free products), to anyone under the age of 21.
Minnesota: Minnesota law restricts the sale of products containing any cannabinoid or THC extracted or otherwise derived from hemp to anyone under the age of 21.
Rhode Island: Rhode Island law restricts the sale of hemp-derived consumable CBD products to anyone under the age of 21. “Hemp-derived consumable CBD product” is defined as any product meant for ingestion by a human or animal, including, but not limited to, concentrates, extracts, and hemp infused foods and products, which contains cannabidiol derived from a hemp plant.
Louisiana: Louisiana law restricts the sale of adult-use consumable hemp products containing 0.5 mg or more of THC, which includes full-spectrum hemp-derived CBD products (excludes THC-free products), to anyone under the age of 21. “Adult-use consumable hemp product” is defined as any consumable hemp product that contains more than 0.5 mg of THC per package.
Product Related Questions
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The legal status of hemp and hemp-derived products, including those containing CBD, may vary from state to state. However, the 2018 Farm Bill legalized hemp and removed it from the federal Controlled Substances Act, as well as all hemp extracts and cannabinoids (including CBD), with the stipulation that they must not contain more than 0.3% THC.
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All our products contain less than 0.3% THC, the federal legal limit for cultivated hemp. Charlotte’s Web™ products can be classified into three categories based on the hemp extract each is formulated with. The three categories are full-spectrum, broad-spectrum, and isolate. If the CBD product is full spectrum, it will have less than 0.3% THC. If it is broad-spectrum, it will have trace amounts less than 0.01% or 100ppm; and isolate products will contain zero THC. Learn more about the differences between CBD and THC. Read our article entitled Does CBD Show Up on a Drug Test?
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Charlotte’s Web uses hemp cultivated from family farms in the US. Each farm practices organic farming methods and regenerative agriculture. Our corporate headquarters and manufacturing facility is in Louisville, Colorado. As a B Corp, learn more about how Charlotte’s Web contributes to sustainability, and the hemp production process.
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At Charlotte’s Web ™, we uphold the highest standards of product quality and safety through rigorous testing processes:
- Third-Party Lab Testing: We engage reputable third-party labs to meticulously analyze our products. Explore our batch reports batch reports.
- Organic Certification: Our commitment to organic practices ensures that our products meet stringent organic standards. Learn more about our organic certification.
- NSF Certification: We're proud to be certified by NSF for sport, ensuring our products are reliable. Discover more about our NSF certification.
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We recommend that you store your Charlotte’s Web™ products in a cool, dark place.
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Our products are free of gluten, parabens, and the eight major allergens.
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