What are the exclusions on promotional offers?

From time to time, Charlotte’s Web likes to offer its family of customers promotional codes to save on CBD. While we do our best to make the experience simple on our website, we understand that there may be questions as well. If you have any questions, please feel free to contact our Customer Care Team. 

Discount Codes

With sales like BOGO50  (Buy-One-Get-One at 50% off)  qualified customers of our discount program have two options, they can either choose to keep their standard 40% off discount by entering their discount code during checkout, OR they can add the BOGO50 promo code.

The limit is one discount code per order and all online discount codes have a designated expiration date. Furthermore, most codes can only be applied to carts with up to ten products. Discount codes cannot be applied to bulks, bundles, and gummy 3-packs as most of these products are automatically discounted.  Lastly, discount codes cannot be combined with Reward Points or Autoship subscription orders.

Please note: Some discount codes require you to be logged into your Charlotte’s Web account. Other exclusions may apply.

**Discount codes cannot be combined with rewards or other discounts or promotions. Bundles and bulk items are excluded. All discount codes are available as limited time offers. We reserve the right to make modifications to any offer and cancel at anytime.

What shipping & handling methods does Charlotte's Web offer? 

Our goal is to get our customers everything they need as soon as possible. We currently offer Ground Shipping, 2-Day Air, and Next Day Air shipping & handling services. For orders over $75.00, ground shipping is free. We are currently utilizing UPS Mail Innovations for all ground shipping orders, which involves both the U.S. Postal Service and UPS. All orders start out with UPS but some do get routed to local post offices for final delivery. Our warehouse team will issue all customers a USPS tracking number, which can be used on either shipping company’s website for detailed tracking.

Rewards Points   

There are several ways to earn Charlotte's Web rewards points.

• Order Product: You can earn one point per dollar spent on charlottesweb.com, including a gift card and/or subscription purchases. When you spend $200, you earn 200 points, which can be redeemed for $10 off your next purchase. 
• Refer a Friend: Refer a friend via your link.
• Provide feedback on your order: Keep an eye out for an email from Charlotte's Web after you place your order. Leave a review, earn 25 points.
• Other: Explore additional ways to earn by visiting our Loyalty page.

Each dollar spent earns you 1 reward point. Once you hit 200 points, you can redeem it for $10 off your next order. 

Please note: There may be exemptions during promotional offers. 

How do I redeem my Discount Codes? 

In your Shopping Cart, you’ll see the option to add a Discount Code. Add the Discount Code and select Apply Discount.  

You’ll also have the option to add a Discount Code to your cart during the checkout process after you enter your Shipping Information.

How do I redeem my Rewards Points? 

All Rewards Points can be reedemed in increments of 100 during checkout in the Order Summary. You can choose the rewards points balance you wish to redeem per order between 200, 300, 400, or 500 points. 

Below the Order Summary, you'll see how many Rewards you have available. Click 'Choose Reward' to select how many of your points you'd like to redeem (in 100-point increments). 

What should I get for my loved one?  

We hear this question often as shopping for CBD can be a daunting task. To better support our family of customers we created Gift Sets that can be personalized to anyone for any occasion. Each gift set starts with a curated set of products based on a person’s needs (such as Sleep, Pain or someone looking for Calm). Then you can select different options to build the best gift set.  

Does Charlotte’s Web offer gift receipts?    

The great thing is there’s no need! All of our packing slips currently exclude pricing, so you can keep those precious holiday gifts discreet. If your gift recipient isn’t satisfied for any reason, our customer care team is here to help. 

How do returns work at Charlotte's Web? 

At Charlotte's Web, we stand behind our products 100%. In fact, we're so convinced our products will help make a positive difference in your life that if any item doesn't meet your expectations, we want you to send it back within the first 30 days of delivery. We will happily give you the option to exchange it for another item or receive a full refund. 

Just contact us within 30 days of receiving your shipment. We'll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned item, a refund will be issued, and an automated email will notify you of the transaction. If you purchased the item through a Charlotte's Web™ distributor or retailer, however, we ask that you handle your return or exchange through them.

Please note: There are no returns or exchanges on Final Sale items.

Should you have any further questions, please read our general FAQs here. Our Customer Care team, located in Denver, CO, is also happy to help. They're available Monday-Thursday 9 AM-5 PM MST and Fridays 9 AM-3 PM MST at 1-855-790-8169.  

How can I purchase and use the Charlotte’s Web™ Gift Card?  

All electronic gift cards can easily be purchased online during checkout. Your gift recipient will receive an email with their gift card along with a personalized code, which they can redeem during checkout. 

*Reward points will be applied to the purchasing Charlotte's Web account. The Gift Card can be used by the recipient with a promotional offer, but cannot be purchased at a reduced price.