What are the exclusions on promotional offers?

From time to time, Charlotte’s Web likes to offer its family of customers promotional codes to save on CBD. While we do our best to make the experience simple on our website, we understand that there may be questions as well. If you have any questions, please feel free to contact our Customer Care Team


Discount Codes

The limit is one discount code per order. All online discount codes have a designated expiration date and can only be used once per customer. Furthermore, most codes can only be applied to carts with up to five products. Discount codes cannot be applied to Starter Sizes Oils, Bulk or Bundled products as these are already discounted. Lastly, discount codes cannot be combined with Reward Dollars.

Rewards Points 

For every $100 spent (before tax), you’ll earn a $5 reward which can be applied to a future purchase. During double or triple rewards points promotional periods, you’ll earn $10 or $15 for every $100 spent. Rewards are earned in $5 increments. You may use Rewards Points on an Autoship subscription orders. 

To check your current Rewards Points balance, visit https://www.charlottesweb.com/reward/customer/info. Rewards Points expire 365 days after they are earned.

For every $100 spent (before tax) on Charlotte’s Web or CBDMEDIC™ Products ordered on CharlottesWeb.com or iCharlotte.com, you’ll earn a $5 reward which can be applied to a future purchase.  

Harvest Dollars 

During Harvest Dollars earning periods, you can earn a $20, $50, or $100 gift certificate by spending $100, $250, or $500 that can be used on a future purchase. Please see the fine print in Harvest Dollars earning window emails for exact earnings and redemption dates. Harvest Dollars can be earned by purchasing all products on the website. However, they cannot be combined with other offers.  

How do I redeem my Rewards Points? 

In your Shopping Cart, you’ll see the option to add a Discount Code. Add the Discount Code and select Apply Code.  

You’ll also have the option to add a Discount Code to your cart during the checkout process after you enter your Shipping Information.

How do I redeem my Rewards Points? 

During checkout, after you’ve entered your address, you’ll be prompted to add payment information. On this screen, if you are logged in to your account and have Rewards Points available for use, you’ll be prompted to use your Rewards Points.  

Once you’ve selected to use your Rewards Points, the option to add a Discount Code will be removed as Rewards Points cannot be combined with Discount Codes. To remove Reward Points, you must go back to 'View & Edit Cart' and click the 'X' to remove the Reward Points entered.